Refund Policy
Garoof Ltd
Trading Address: 195-197, Wood St, London E17 3PA

1. Introduction
At Garoof Ltd ("we", "our", "us"), we aim to provide customers with a hassle-free and transparent experience when booking garage roof replacements. This Refund Policy outlines the circumstances under which refunds may be issued.

2. Cancellation by the Customer

• Customers can cancel their booking at any time before a contractor has been dispatched. No charges will apply in this case.

• If a cancellation occurs after a contractor has been assigned but before they arrive on-site, a call-out fee may be deducted from any potential refund.

• If work has commenced, refunds will not be issued unless there is a valid reason as outlined in section 4 below.

3. Cancellation by Garoof Ltd

• We reserve the right to cancel a booking due to unforeseen circumstances, such as contractor availability or inaccurate information provided by the customer.

• If we cancel a booking before work has started, a full refund of any administrative fees paid to Garoof Ltd will be issued.

• If the assigned contractor is unable to complete the job due to site conditions not disclosed by the customer, a partial refund may be considered, minus any incurred costs.

4. Refunds for Issues with Workmanship

• Garoof Ltd does not carry out the roofing work but assigns vetted contractors. Any issues with the quality of work must first be raised with the contractor.

• If a contractor fails to meet reasonable quality standards, we will assist in resolving the issue or, where applicable, facilitate a refund request.

• If a refund is deemed appropriate, the amount will be determined based on the stage of work completed and the costs incurred by the contractor.

5. Refund Process

• Refund requests must be submitted in writing to info@garoof.co.uk within 7 days of the issue arising.

• We will review refund requests and may require supporting evidence such as photos, invoices, or communications with the contractor.

• Approved refunds will be processed within 14 days and returned via the original payment method.

6. Exclusions
Refunds will not be issued for:

• Customer dissatisfaction with work completed as per agreed specifications.

• Additional costs incurred due to incorrect information provided by the customer.

• Delays caused by weather conditions or unforeseen site complications.

• Changes to the scope of work requested after booking confirmation.

7. Contact Us
For any refund-related queries, please contact us at:

Garoof Ltd
195-197, Wood St, London E17 3PA
Email: info@garoof.co.uk